Last updated: October 2026
Privacy Policy
This policy explains what information VPNCB processes across its website, user panel, and network acceleration service, why it is processed, and how account holders can submit privacy requests.
Account and Service Data
VPNCB does not require an email address. Accounts can be created with a username and password, and a registration email is not required. Account information is used for identity checks, login, and subscription management. Passwords are stored as irreversible hashes. Please do not include personal information unrelated to the service in your username.
To provide the service, VPNCB stores plan status, summarized data usage, order amounts, payment status, and refund processing records. Support tickets are used to answer questions and track progress. If you voluntarily provide an email address or diagnostic materials, they are used only for the relevant communication and troubleshooting. Remove passwords, access tokens, and full subscription URLs before submitting materials.
No-Logs Policy and Connection Information
VPNCB follows a no-logs policy: it does not record which websites users access through the service, store browsing history, access content, or destination domain lookup records, or create connection logs that could be used to reconstruct an individual's browsing activity.
Temporary session state required to establish a connection is processed only while the connection is active and is not retained as historical connection logs after it ends. Account usage summaries are used to calculate quotas and do not include specific destinations. Login anomalies and security incidents on the website and user panel are recorded to protect accounts and handled separately from network access content. Users may voluntarily submit additional materials if needed for troubleshooting.
Site Analytics and Browser Storage
Website analytics help VPNCB understand page visits, referral sources, device categories, and entry-point clicks so it can improve content and workflows. Analytics are limited to interactions with the website and user panel and do not extend to websites accessed through international routes. Analytics data is not used to infer personal browsing preferences or linked to network access content.
Cookies and local storage are used to maintain sessions, save login credentials and language preferences, and support essential analytics. You can restrict or clear this data in your browser settings; clearing login credentials means you will need to log in again. Logging out or clearing local data does not automatically delete server-side account, order, or support ticket records.
Payments and Third-Party Processing
VPNCB supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party provider or payment network. Their privacy policies and transaction rules govern how they process information. VPNCB receives the transaction identifier, amount, and payment result needed to confirm an order. Users are not required to submit sensitive information beyond payment documentation in support tickets.
Service data is processed only to the extent necessary to provide the service, reconcile payments, maintain security, or meet applicable legal obligations. When disclosure is required by law, VPNCB provides only the information requested by a lawful request. On-chain transactions are public; deleting a VPNCB account does not delete transaction records on the payment network.
Retention Periods and Deletion Requests
Account and subscription information is retained while the service relationship remains active. Order, refund, and dispute materials are retained until reconciliation and dispute handling are complete and any required legal retention period has been met. Analytics and security records are kept only as long as needed for their purposes, then deleted or de-identified; they are not retained indefinitely in identifiable form.
You can log in to the user panel and use the support ticket portal to request access to, correction of, or deletion of account information. VPNCB must verify control of the account before processing a request and explain how pending orders or legal retention obligations may affect its scope. Backup copies are removed through normal rotation and their use is restricted while retained. Deleting an account may affect subscription management and access to historical records.
Policy Updates and Privacy Requests
When this policy is updated, VPNCB will replace the text on this page and change the last-updated month. Material changes to processing purposes, data scope, or user rights will be announced on the website or user panel. Where separate consent is legally required, a page update alone will not replace that consent.
If you have questions about data use, retention, or the outcome of a deletion request, submit a support ticket through the user panel and identify the relevant account or order. See the Terms of Service for service use boundaries and refund rules.