Terms of Service

Service Scope

VPNCB provides international routes and subscription management, with support for Windows / macOS / iOS / Android / Linux. Clients and subscriptions are available through the user panel; you must log in to retrieve a subscription. The service is intended to optimize cross-border access and does not include third-party memberships, content licenses, or account eligibility.

Third-party platforms set their own rules for regions, accounts, and payment eligibility. A successful connection does not mean a third-party platform will necessarily allow access or provide specific content. Before choosing a service, check the platform requirements for your intended use and review plan pricing and the Privacy Policy.

Account and Subscription Rules

No email address is required; create an account with a username and password. Keep your login credentials, subscription link, and import details secure, and do not post them on public pages. If you discover that your credentials have been exposed or used unusually, change your password and request a review through a support ticket.

There is no limit on the number of devices connected at the same time, but the account and subscription are for the account holder only. They may not be resold, rented, or shared with others. The device policy does not permit bulk subscription distribution, resale as a business, or interference with other users' connections.

Monthly subscription traffic resets each month on the activation date. If you upgrade mid-cycle, the price difference is prorated based on the remaining days. Data packages remain available until used and do not expire. Before payment, verify the selected billing method, traffic allowance, and amount. User panel records are the reference for orders and usage; if you have a concern, submit a support ticket.

Acceptable Use

You must comply with the laws and regulations applicable where you are located and to your activities, as well as the rules of the websites you access. You may not use the service for unlawful activities, including fraud, violations of another person's privacy or intellectual property, distribution of illegal content, or unauthorized system access.

You may not send malicious traffic, distribute malware, disrupt network operations, or attempt to obtain another person's account information. You are responsible for your own uploads, downloads, and access activity. VPNCB provides network connectivity; it does not obtain content licenses on your behalf or determine whether a particular use is lawful.

Availability and Scope of Responsibility

Actual connection performance depends on your local network, carrier routing, target platform policies, and device settings. Maintenance, network faults, or third-party changes may cause interruptions, route changes, or failed access. VPNCB does not guarantee continuous availability in every situation or access to all third-party content.

If a problem occurs, first check your settings using the help guide, then report the circumstances and any error message through a support ticket. Do not include your password or full subscription link in your report. These terms do not exclude liability that VPNCB is required by law to bear. VPNCB makes no guarantees regarding third-party services, their content or transactions, or their handling of accounts.

Refund Requests and Processing

You may request a full refund for any reason within 14 days of your first payment. Submit your request through the support ticket portal in the user panel. State that you want a refund and provide the relevant order information so the account and payment records can be verified.

You do not need to prove a connection problem for a refund review. Do not submit sensitive information such as payment passwords. You can check processing progress in your ticket. The time it takes for funds to arrive depends on the payment channel; these terms do not promise a separate arrival timeframe. Once the refund is completed, the corresponding paid service benefits end.

Account Termination and Changes to These Terms

For resale or sharing, unlawful use, malicious service disruption, or other violations of these terms, VPNCB may restrict relevant features, suspend service, or terminate an account, depending on the circumstances. If a dispute arises, you may explain the situation and request a review through a support ticket. This process does not affect refund or other rights you have under applicable law.

Changes to these terms will be posted on this page, and the month shown at the top will be updated. Important changes concerning subscription benefits, billing, or refunds will be announced on the site or in the user panel. Changes will not retroactively reduce benefits attached to existing orders. If you disagree with a change, contact support through a ticket before continuing to use the service.